Balanita Manage is a proactive monthly managed service. We maintain your platform, manage your server, handle technical issues, and send you a written performance review every month. You focus on coaching. We handle everything else.
Most coaches think the hard part is building the platform. It is not. The hard part is keeping it running — month after month, while you are busy teaching.
Plugins break. Servers need patching. Students hit issues at 10pm on a Sunday. Payment failures need chasing. And every week without a performance review means you are flying blind on what is actually working in your funnel.
Managing all of that yourself pulls you away from the one thing that grows your business: delivering great training.
This is not a support ticket system. Every item below is delivered proactively, every month, for every Balanita Manage client.
LMS core updates, plugin and theme updates, bug fixes, and course content integrity checks — all tested before deployment. Nothing goes live untested.
Uptime monitoring, monthly security patches, daily automated backups, SSL renewal, and server performance review. Your server is watched continuously.
Dedicated WhatsApp and email channel. Business hours response for all technical issues. Student-facing problems triaged and resolved on your behalf.
A written report delivered by the 5th of every month. Platform health, funnel performance, enrollment drop-off analysis, and specific recommendations for the next 30 days.
Sales page tweaks, enrollment flow improvements, email sequence adjustments, and one minor platform change per month — included in scope, no extra charge.
Upload and publish new lessons, update existing content, manage student groups, and update certificate templates — on your instruction.
Server management is included in the retainer price. You pay one invoice. No separate server bill.
Annual: LKR 237,600/year — save one month
Pay 11 months, get 12 — billed upfront at a 10% discount. Annual clients are prioritised for platform upgrades and new feature rollouts.
No upfront payment. Billed on the 1st of each month throughout the commitment period.
6 months. After the minimum term, the retainer rolls month to month until cancelled with 30 days written notice.
These are not targets we aim for. They are commitments we are accountable to every month
| Item | Commitment |
|---|---|
|
Support response |
Within business hours via dedicated WhatsApp and email channel
|
|
Platform uptime
|
99.5% monthly. Scheduled maintenance communicated 48 hours in advance.
|
|
Backup frequency
|
Daily automated backups. 30-day retention. Restoration within 4 business hours on request.
|
|
Monthly review delivery
|
Written report delivered by the 5th of the following month
|
|
Critical incident response |
Server downtime or payment gateway failure actioned within 2 business hours
|
|
Minor change turnaround
|
One minor platform change per month, completed within 5 business days of instruction
|
Balanita Manage works for coaches at different stages. Where you are coming from determines how onboarding works.
You completed a Launch Package with Balanita. The retainer begins immediately at handover. No audit required. We already know your platform.
No audit needed
You have a platform built by someone else or set up yourself. We run a free platform audit before the retainer begins. If the platform meets our standards, we start the following month.
Free audit first
You chose to manage the platform yourself after Balanita Launch and now want to hand it back. We run a brief re-audit, then onboard within a week.
Brief re-audit
They are designed to follow each other. But Balanita Manage can also stand alone if you already have a platform.
| Balanita Launch | Balanita Manage | |
|---|---|---|
|
Type |
One-time project
|
Monthly retainer
|
|
What we do |
Build and configure your platform from scratch
|
Maintain, support, and optimise your live platform
|
|
Duration |
3 to 4 weeks
|
6-month minimum |
|
Server |
Provisioned during build, billed separately after go-live
|
Included in retainer — one invoice |
|
Support |
30 days post-handover email support |
Dedicated channel, business hours, ongoing |
|
Outcome |
A live, working platform handed to you |
A platform that keeps performing without your involvement
|
The minimum commitment is 6 months. This gives us enough time to stabilise, optimise, and show measurable results. Month-to-month is not available within the minimum period.
After the minimum term, the retainer continues month to month until you cancel with 30 days written notice. No penalty for cancellation after the minimum term.
No upfront payment is required on the monthly plan. The annual plan is billed upfront at a 10% discount.
| Term | Detail |
|---|---|
|
Minimum term
|
6 months, billed monthly
|
|
After minimum
|
Rolls month to month
|
|
Cancellation
|
30 days written notice after month 6
|
|
Annual option
|
10% discount, billed upfront
|
|
Billing date |
1st of each month
|
|
Upgrades
|
Take effect from next billing cycle
|
|
Downgrades |
30 days notice required
|
Book a free platform audit. We assess your setup, confirm it meets our management standards, and give you a start date. No obligation.
The managed eLearning service for coaches and training businesses in
Sri Lanka. We build, manage, and grow your online training business.